Frequently asked questions

Why do I get dry mouth more at night? 

Your saliva flow naturally decreases when you sleep, making dry mouth symptoms more noticeable at night. Mouth breathing or snoring can also make it worse.

In addition, if you use a CPAP machine at night this can also lead to a dry mouth.

What medications cause dry mouth?

Certain medications can have an effect which reduces the amount of saliva the body produces. 

Many prescription and over-the-counter medicines can have this effect. If taking a combination of medications, you are more likely to experience dry mouth. 

If you notice that your mouth feels dry after starting a new medication, speak to your doctor or pharmacist and consider using products like Oralieve to stay comfortable and protect your oral health. 

I’m not sure what is causing my dry mouth. What should I do?

Dry mouth can be linked to age, medications, medical conditions, or lifestyle factors like snoring or dehydration. If you are unsure, we recommend speaking to your GP, Dentist or Pharmacist. 

Why is my mouth dry even though I drink water?

Although saliva contains a lot of water, it also has several other important components not present in water play an important role in maintaining moisture. In addition, the consistency of saliva means it is retained in the mouth for longer than water.

Can dry mouth cause bad breath or tooth decay?

Saliva plays an important role in cleaning food and bacteria from the mouth and can help remineralise teeth. Dry mouth can increase the risk of plaque formation which can lead to bad breath and tooth decay.

What is the best mouthwash for dry mouth?

If you suffer from dry mouth, you may find your mouth is sore or sensitive. It is therefore important to choose a mouthwash that is alcohol free but also one that contains fluoride to protect your tooth enamel. Oralieve Mouthrinse for Dry and Sensitive Mouths has a mild mint flavour and will not irritate a dry mouth.

Does dry mouth go away on its own?

The symptoms of dry mouth and how long it will last will depend on the cause. Products such as Oralieve Moisturising Mouth Gel and Spray can help relieve symptoms.

How do I stop dry mouth while sleeping?

The level of saliva naturally decreases in the night but if you have a dry mouth you may find you wake with symptoms. Use of Oralieve Moisturising Mouth Gel or Oralieve Moisturising Mouth Spray before bed can help soothe and moisturise the mouth during the night.

Is dry mouth a sign of diabetes?

High blood sugar levels can affect saliva production and may lead to a dry mouth and a thirst. If you suspect you may have diabetes you should speak to a healthcare professional.

About the Oralieve range

Is it safe to swallow Oralieve products? 

Yes, Oralieve products are safe to swallow in small quantities. 

How do I use the Oralieve Mouth Spray?

Spray 2–3 times directly inside the mouth, targeting the soft tissues. Avoid spraying toward the throat. Application can be repeated as often as required.

Can Oralieve be used every day? 

Yes, Oralieve products are designed for daily use and can be used multiple times a day as needed. Each product can be used alongside other Oralieve products in the range

Should I rinse my mouth with water after using the mouthwash? 

No. For best results, avoid rinsing with water immediately after using the mouthwash to allow the ingredients to continue working. 

How much gel should I use at a time? 

Use a pea-sized amount and apply it to the inside of your mouth as needed rubbing it into the cheeks, gums and roof of the mouth like a moisturiser.  

How long does it take to feel relief and how long does it last? 

Relief is often felt almost immediately. The moisturising effect varies from person to person, but the gel and spray offer lasting comfort. 

How long can I keep an unopened Oralieve product?

The shelf life for all Oralieve products is 2 years. All Oralieve products have an expiry date on the packaging so please refer to this and do not use after this date.

Can I use Oralieve even if I don’t have dry mouth? 

Yes, the Oralieve products have been formulated to provide comfort and moisture. The toothpaste and mouthrinse are formulated to provide the same benefits in terms of cleaning and fluoride protection as other brands but without harsh flavours or chemicals such as SLS which can irritate sensitive mouths.

Are there any side effects for Oralieve products? 

Oralieve products are well tolerated  with no known side effects. If you experience irritation or an allergic reaction, stop using it immediately and  consult a healthcare professional. 

How long can I use the products once they have been open?

Once opened, the products should be used within 3 months. This is clearly stated on the packaging to ensure product freshness and effectiveness.  

How do I use Oralieve products?

Is it safe to swallow Oralieve products? 

Yes, Oralieve products are safe to swallow in small quantities. 

How do I use the Oralieve Mouth Spray?

Spray 2–3 times directly inside the mouth, targeting the soft tissues. Avoid spraying toward the throat. Application can be repeated as often as required.

Can Oralieve be used every day? 

Yes, Oralieve products are designed for daily use and can be used multiple times a day as needed. Each product can be used alongside other Oralieve products in the range

Should I rinse my mouth with water after using the mouthwash? 

No. For best results, avoid rinsing with water immediately after using the mouthwash to allow the ingredients to continue working. 

How much gel should I use at a time? 

Use a pea-sized amount and apply it to the inside of your mouth as needed rubbing it into the cheeks, gums and roof of the mouth like a moisturiser.  

How long does it take to feel relief and how long does it last? 

Relief is often felt almost immediately. The moisturising effect varies from person to person, but the gel and spray offer lasting comfort. 

How long can I keep an unopened Oralieve product?

The shelf life for all Oralieve products is 2 years. All Oralieve products have an expiry date on the packaging so please refer to this and do not use after this date.

Can I use Oralieve even if I don’t have dry mouth? 

Yes, the Oralieve products have been formulated to provide comfort and moisture. The toothpaste and mouthrinse are formulated to provide the same benefits in terms of cleaning and fluoride protection as other brands but without harsh flavours or chemicals such as SLS which can irritate sensitive mouths.

Are there any side effects for Oralieve products? 

Oralieve products are well tolerated  with no known side effects. If you experience irritation or an allergic reaction, stop using it immediately and  consult a healthcare professional. 

How long can I use the products once they have been open?

Once opened, the products should be used within 3 months. This is clearly stated on the packaging to ensure product freshness and effectiveness.  

Oralieve product ingredients

What is the pH level of Oralieve products?

Oralieve products have an initial pH of 5.5 (ideal for enzyme activity). Once in the mouth, the pH neutralises to help protect tooth enamel, similar to natural saliva.

Do Oralieve products contain fluoride?

Yes. Our toothpaste contains 1450ppm fluoride, and the mouthwash contains 225ppm fluoride to help protect teeth from tooth decay. This is aligned to dental guidelines for daily use toothpastes.

Do Oralieve products contain artificial colours?

No, all Oralieve products are free from artificial colours.

Are Oralieve products free from lactose?

No, Oralieve products are not lactose-free as they contain bovine-derived whey proteins.

Are Oralieve products free from gluten?

Yes, Oralieve products are gluten-free.

Are Oralieve products vegan?

They are vegetarian-friendly but not vegan as they contain bovine-derived whey proteins.

Are the products suitable for people with diabetes?

Yes. The tiny amount of glucose present is used in the enzyme process and poses no risk. Xylitol is also included to help neutralise acidity.

What’s the role of xylitol and glucose in Oralieve products?

Oralieve products contain a small amount of glucose to support the enzyme system. This amount is very minimal and is consumed during use, so it poses no risk. Xylitol, a tooth friendly sweetener, is also included. It helps neutralise acid in the mouth and support a healthy pH balance.

Are Oralieve products halal?

While Oralieve does not contain pork or alcohol and is generally considered halal, it is not officially halal-certified.

Who are Oralieve products suitable for?

Are Oralieve products suitable for children?

Oralieve Moisturising Mouth Gel, Moisturising Mouth Spray and Alcohol-Free Mouthrinse are not suitable for children under 12 unless directed by a healthcare professional.

Oralieve Ultra Mild Toothpaste is not suitable for children under 6 unless directed by a healthcare professional. Oralieve 360° Tooth and Mouth brushes (both standard and small) should not be used on children under 3 years of age or used as a teething aid.

Are the toothbrushes suitable for children with autism or sensory issues?

Yes, Oralieve 360° Tooth and Mouth Brushes are often favoured by children with sensory sensitivities, including those with autism, due to their gentle bristles and easy to hold handle.

Can I use Oralieve if I’m pregnant or breastfeeding?

Yes, the products are safe to use during pregnancy and breastfeeding. Always consult your doctor or pharmacist beforehand if you’re unsure.

I’m undergoing chemotherapy/had head and neck cancer. Can I use Oralieve?

Yes. Oralieve products are designed for people with dry, sore or sensitive mouths, including those affected by chemotherapy and radiation. Always check with your healthcare provider.

I have Sjögren’s Syndrome. Can I use Oralieve?

Yes. Oralieve products are designed for people with dry, sore or sensitive mouths, including those affected by autoimmune conditions like Sjögren’s. Always check with your healthcare provider.

I’m suffering from Lichen Planus. Can I use Oralieve?

Yes. Oralieve toothpaste has been specially developed to be gentle on sensitive mouths and is widely used by patients with Lichen Planus. The formulation contains no Sodium Lauryl Sulphate (SLS) so it doesn’t foam and it has a very mild mint flavour so will not burn or irritate a sensitive mouth.

Are Oralieve products safe to use alongside other medications?

Yes, Oralieve products are generally safe to use alongside most medications. If you are taking prescription medicines and are unsure, we recommend checking with your pharmacist or healthcare provider.

Is Oralieve lip care suitable for people using oxygen therapy?

Yes, Oralieve Nourishing Lip Care is safe for people who use oxygen. It’s free from petroleum and alcohol, making it suitable for dry, sore or cracked lips – even when caused by oxygen use.

How do I order Oralieve products?

I’d like to order a large amount of stock, more than is listed on your website, how do I do this?

Please get in touch with us to arrange this by emailing hello@oralieve.co.uk

How can I claim my discount code?

If you have a discount code, simply type it into the voucher code box when you checkout. You will see the code applied to your order.

Can I cancel an order?

If you would like to cancel an order please get in contact with us by emailing hello@oralieve.co.uk or calling our help line at 01582 439 122.

Can I exchange an item?

As a product used in the mouth, we only replace items if they are defective or damaged.  

If you need to exchange it for the same item, send us an email at hello@oralieve.co.uk and send your item to: 728 Capability Green Luton GB LU1 3LU.

What is your return & refunds policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any queries about a return please contact hello@oralieve.co.uk.

I haven’t received my refund?

Please get in touch with us via hello@oralieve.co.uk or call use on 01582 439122.

Where do you ship to?

Oralieve products are currently shipped within the United Kingdom only. If you have a query please contact hello@oralieve.co.uk

What are the shipping costs?

Shipping is calculated at checkout once your postcode is entered.

Will I get a refund for my shipping cost?

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How long will it take for me to receive my order?

Your order should be with you within 3-5 working days. However, if your order hasn’t arrived within this time, please email hello@oralieve.co.uk with your order number and we’ll look into it.

It won’t let me order as I live outside of the UK. Can I still buy the products?

Yes, please email hello@oralieve.co.uk and we’ll be able to organise something.

If you have any other questions not covered on this page, please click here to send us a message.